Problems Faced

• Initial billing needs built on existing technology
• Growth in the firm's book of business increased the complexity of fee agreements
• The existing solution was quickly outgrown, leading to manual workarounds
• Undocumented processes and single resource points of failure
• Pressure to send invoices and track payments promptly for high-net-worth clients
• Difficulty cross-training and leveraging resources from other business units
• Seeking an enterprise solution to scale fee billing across five business units with a single solution

Why Broadridge

• Maximized revenue and cashflow with an enterprise-ready solution
• Minimized fee leakage through accurate billing and compliance fulfillment
• Unprecedented control and transparency through automated business processes
• Adoption of global billing standards enterprise-wide
• Documentation and auditability of calculations within an account hierarchy structure
• Met multiple business requirements under a common operating model